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Assistant Business Office Manager

Job Code:  98873
Facility: Hickory Trail Hospital
Location: DESOTO, TX US
Travel Involved: 0-10%
Job Type: Full Time
Job Level: 
Minimum Education Required: Bachelor's Degree 
Category: Accounting/Finance
FTE: 1.0
Position Summary:
Hickory Trail Hospital provides inpatient and day treatment for children, adolescents, adults, and senior adults. Our professional staff individualizes care to uniquely fit the intensity and severity of each client's case and their family's needs. Because crisis occurs at all times of the day and night, our services are provided 24 hours a day, 7 days a week. Our mission is to provide a full spectrum of mental health services in a safe, caring, therapeutic environment that is continually monitored for quality and efficiency.

Hickory Trail currently has an opening for a qualified  Assistant Business Office Director. The  Assistant Business Office Director is responsible for ensuring the efficient operations of the Business Office to include an accurate, timely and consistent performance of all functions pertaining to patient accounting (including patient account maintenance, billing and collection management).

Manage business office operations which will achieve the established productivity standards for the department:
Assist in establishing policies and procedures as they relate to the financial goals of the facility. 
Implement and monitor business office procedures, and address systematic problems quickly.
Review the work quality of all facility employees supplying data to the Business Office, and report this quality of data received to the facility’s administration.
Implement business office procedural guidelines which will facilitate a smooth work flow and accurate follow-up on all activity.
Effectively manage the accounts receivable functions for the facility.
Maintain a dialog and working knowledge with all third party payors.
Assist case management in the areas of denial tracking, re-certification concurrent review and appeal of denials.
Active participation in daily census meeting for the purpose of supplying the Census Status Report and other information under the control of the Business Office.
Manage patient account maintenance functions for the facility:
Review and distribute daily patient account billings.
Define and prioritize account follow up activity on problematic accounts.
Resolve credit balance accounts.
Audit and review all open patient accounts listed on the aging system a minimum of once a month or as needed.
Provide guidance to the Admission Clerk/Insurance Verifier with the establishment of payment schedules for patient’s families.
Review admission folders daily.
Manage and develop an effective Business Office staff:
Interview applicants for business office positions and obtain appropriate approvals for hiring decisions.
Assist in new employee orientation and continuing education for all business office staff.
Review work of the department staff and recommend improvements to enhance performance or resolve problem situations.
Define the education needs of self and staff and facilitate and/or arrange for training surrounding developmental needs.
Review daily all collection reports, taking corrective actions as necessary.
Review daily census and assure all proper information has been obtained.
Consult with the facility Chief Financial Officer or Chief Executive Office on department activity, plans, and problem situations.
Ensure that all deadlines are strictly adhered to, contacting the CFO when problems arise.
Function as relief for all Business Office positions as needed.

Education: Bachelor's Degree in business administration or related field preferred but not required, or equivalent combination of education and experience.

Experience: Minimum of four (4) years experience in a multi-faceted business office preferably in a health-care setting, with two (2) year supervisory/management experience preferred.

Additional Requirements: Experience with computers and business software programs, particularly Excel.

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