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Receptionist

Job Code:  94290
Facility: Riveredge Hospital
Location: FOREST PARK, IL US Midwest
Region: Midwest
Travel Involved: None
Job Type: Full Time
Job Level: 
Minimum Education Required: High School or equivalent 
Skills:  
Category: Support
FTE: 1.0
Position Summary:

The Receptionist serves as a Guest Ambassador to visitors to Riveredge.  Positively affects customer service to stakeholders through effective switchboard management, lobby milieu management and the smooth implementation of safety protocols. Job responsibilities include, but are not llimited to:

  1. Must communicate effectively with courteous phone and interpersonal skills and have the ability to adapt communication to the level of understanding of the patient when needed.
  2. Maintain a professional appearance and utilize excellent customer service skills.
  3. Have knowledge of building layout and give appropriate directions.
  4. Adhere to HIPPA regulations and hospital confidentiality policies.
  5. Check in-house status of key employees at the beginning of shifts to expedite incoming calls.
  6. Resolve customer compliants
  7. Accept deliveries of packages, letters and flowers in accordance with HIPPA and hospital policies when receiving goods. 
  8. Assure return of keys by delivery personnel.
  9. Sign receipt for all deliveries and maintain copy.
  10. Coordinate Fed Ex outgoing deliveries
 
Requirements

High School Diploma or equivalent experience.  Additional coursework preferred.

Minimum 2 years prior experience in a customer-service field using multi-line switchboard.

Previous customer service experience in healthcare preferred.

Bilingual (English/Spanish) preferred.

Must be computer literate with knowledge of Microsoft Outlook and Word.

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