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Collection Specialist (Business Office)

Job Code:  91188
Facility: Cypress Creek Hospital
Location: HOUSTON, TX US Southern
Region: Southern
Travel Involved: None
Job Type: Full Time
Job Level:  Experienced (Non-Manager)
Minimum Education Required: High School or equivalent 
Category: Accounting/Finance
FTE: 1.0
Position Summary:
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected health care management companies, operating through its subsidiaries acute care hospitals, behavioral health facilities and ambulatory centers nationwide. Founded in 1978, UHS subsidiaries now have more than 65,000 employees. The UHS business strategy is to build or purchase health care properties in rapidly growing markets and create a strong franchise based on exceptional service and effective cost control. Our success comes from a responsive management style and a service philosophy based on integrity, competence and compassion

Cypress Creek Hospital, located in north Houston, has been faithfully serving the Houston and surrounding communities for over 18 years. Cypress Creek is a fully accredited 96-bed hospital dedicated to the provision of quality care and assistance for individuals and families in need of psychiatric care and treatment for substance abuse. Cypress Creek Hospital offers the community a broad range of inpatient, partial hospitalization and intensive outpatient services for adolescents and adults. The hospital offers 24-hour behavioral health emergency services. Our physician-directed staff of registered nurses, social workers, therapists, mental health technicians and drug abuse counselors bring both skill and compassion to the individualized treatment program for both patient and family. Cypress Creek Hospital currently has a Collection Specialist (Business Office) position available.

The primary responsibility of the Collection Specialist is to follow up on and seek resolution of patient and third party accounts receivable balances.
Essential Job Duties:
• Completes third party follow up on outstanding insurance claims through contact with payers.
• Completes incoming correspondence from patients and insurance companies.
• Works through coding or billing issues by working EOBs to correct the errors in a timely manner.
• Escalate problem accounts to management team of department for assistance and resolution.
• Properly documents the patient account of all steps taken to resolve the balance.
• Works all daily, weekly and monthly reports as assigned.
• Completes all required monthly in-services and educational training as required.
• Completes other duties as assigned.

The following are the job requirements for the Collection Specialist (Business Office) position:
• Excellent negotiation and collection skills are essential
• Must work effectively with other employees, patients, insurance companies and other outside parties.
• The ability to communicate clearly and concisely both verbally and in writing is required.
• Provides customer service, exceeding expectations of both internal and external customers.
• Ability to pay attention to detail, prioritize needs, multi-task and manage needs is essential.
• High school/GED is required.
• Minimum 1-3 years collection experience in a healthcare business office environment is preferred.
• Professional appearance required
• Must be able to new hire requirements to include nation-wide background check and pre-employment drug testing

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

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